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Legal

Refund & Exchange Policy

Last updated: September 2, 2026

At Widers we are committed to delivering high-quality technical services that support and improve our customers' businesses. Given the nature of a digital service based on electronic subscriptions, our refund and exchange policy is set out below.

1. Refund policy

  • A customer may request a refund within 7 days of activating the subscription, provided the service was not actively used, such as sending messages or running campaigns.
  • No refund is due after more than 7 days have passed, or if the platform was actively used.
  • Approved refunds are processed within 7 to 14 business days.

2. Cancellation policy

  • A customer may cancel the subscription at any time from their dashboard.
  • On cancellation, the service continues until the end of the paid period, and no further charges are made.
  • Amounts already paid are not refunded after cancellation, and the subscription remains active until the end of the term.

3. Exchange and plan changes

  • Customers may upgrade or downgrade between monthly and annual plans at any time.
  • Differences are calculated per the policy published on our site, and updates appear automatically in the account.

4. How to request a refund or change

Please contact us through one of the following:

5. Changes to this policy

We reserve the right to update this policy at any time as our services or regulations evolve, and users will be notified of any change through the website.