Moves the conversation from question to outcome
Define its job once and let it run the conversation
Choose its role, tone, knowledge sources, and the actions available to it. From there it understands the customer's request and works through the steps until the task is done, or hands it to the right team member.
- Create specialized agents for sales, service, and bookings
- It stays with the conversation until the task is done or handed to your team
- Set the step count, duration, and cost for each agent
It doesn't stop at replying; it carries out the action
It searches the catalog, checks availability, creates the order and the payment link, and books or reschedules the appointment. Every action passes through the permissions and rules you set.
- Creates the payment link at the price recorded in your system
- Acts only within the customer's account and your allowed lists
- Passes sensitive operations like refunds and shipping to your team
Answers from your business knowledge and understands context
It answers from your trusted business information
Add your policies, FAQs, files, web pages, and connected data. The agent looks for the answer in these sources, and hands the conversation to your team when it can't find a trusted answer.
- Use text, FAQs, and PDF, Word, Excel, and CSV files
- Connect web pages, APIs, and spreadsheets
- Refresh the index and sources automatically on a schedule you set
Connect the agent to your store's live data
Product, price, stock, and offer data syncs with Salla, Zid, and your website. When the data changes, the agent uses the latest version in its next reply and action.
- Use current product, price, availability, and offer data
- Sync Salla, Zid, your website, and your spreadsheets in one place
- Update the agent's knowledge automatically when data changes
It knows what the customer wants before it replies
It classifies the goal of each conversation, such as buying, booking, order tracking, or a complaint, then picks the right response or path and logs the result for analysis.
- Use the built-in intents and add ones that fit your business
- See what your customers ask for most across conversations
It reads the customer's tone and prioritizes where to step in
It classifies the conversation's tone as positive, neutral, or negative. When frustration shows, it can alert your team and hand off the conversation early, before the problem escalates.
- Track how the customer's tone shifts during the conversation
- Hand negative conversations to your team at the right moment
It turns the customer's messages into usable data
It captures the name, mobile number, city, product, and the details you need from the conversation, then validates them and saves them to the contact's profile for use in service and automation.
- Validate the data type before saving
- Use the data in the contact profile and automation flows
Works with your team and reveals what happens in conversations
Condense a long conversation before your team takes over
It creates a clear summary of what the customer asked for, what was done, and what still needs follow-up. Your team gets the full picture without reading the conversation from the start.
- Generate a brief summary on demand
- Prepare a handoff briefing that includes the next step
- Asks for an abaya, size M, black.
- Wants delivery to Riyadh tomorrow.
- Hesitant about the shipping fee.
Give your team a suggested reply and ready context
The AI suggests a reply grounded in your business knowledge and shows a short note inside the composer. Your team can use it or edit it before sending.
- Suggest accurate replies from approved sources
- Leave the review and final send to your team
It hands the conversation to your team at the right moment
When the customer asks for a person, the case falls outside the agent's permissions, or the tone turns negative, it routes the conversation to the specific person or team, with a full summary.
- Respond immediately when the customer asks to speak to a person
- Route the conversation to the responsible team or person
See what customers want and how AI moves the business
Track the most frequent intents, conversation tone, purchase likelihood, and the share of conversations the agent handled. Use these metrics to improve service and direct your team.
- Rank sales opportunities by purchase likelihood
- Measure the share of conversations the agent completed
Improves with approval and operates within clear limits and cost
It tells you what it couldn't answer
It logs the questions it couldn't answer and groups similar ones by frequency. That way you see what information is missing and add it to your knowledge, instead of discovering the problem from a customer complaint.
- Rank unanswered questions by how often they recur
- Add the approved answer straight to your knowledge
It learns from successful conversations after your review
After a conversation ends, it suggests useful facts about the customer and lessons from successful replies. You review the suggestions and approve the right ones before they're added to the customer's memory or the agent's knowledge.
- Keep useful context for each customer
- Add no new lesson until it's approved
- Keep the final learning decision under your control
Define exactly what the agent can know and do
Set the scope of work, the available tools, and usage limits. Monitor performance and stop the agent instantly when needed, using providers that don't train their models on your data.
- Pause the agent or trigger the emergency stop
- Use providers that don't train on your data
Choose the right level of intelligence for each task
Use an economy, balanced, or advanced tier depending on the task's precision and cost. The platform tests each model's availability before making it available to the agent.
- Choose between the economy, balanced, and advanced tiers
- Check the model's readiness before using it
Track your usage cost clearly
The platform logs every use with its model and cost, and shows the balance remaining in your wallet. When the balance runs low, it can hand the conversation to your team instead of the service stopping with a sudden error.
- Combine purchased balance with your monthly plan credit
- Enable auto top-up at a threshold you choose
Turn customer conversations into work that gets done
Activate your official WhatsApp number, connect your knowledge, and define what the agent can do. Our team helps you set up the right experience for your business.