Widers WhatsApp Chatbot
Turn your WhatsApp account into a WhatsApp Cloud API that runs autonomously 24/7 to respond to customers inside Flow Builder. Based on the flow, it lets you build interactive conversation experiences that answer inquiries, follow up on orders, and close deals automatically with high precision and speed, guide the customer, and improve the customer experience without the need for programming
1. What does the chatbot offer you?
An organization that uses starting the conversation with customers, instant replies, and directing the customer to specific options from Flow through Widers chatbots does not need to hire a customer service team. With a smart bot, we provide you with advanced visual tools that enable you to draw the conversation scenario and activate it in minutes, so the bot handles the routine tasks while your team focuses on the more important tasks throughout the day
2. Why choose to work with the Chatbot
It works automatically without human intervention
Runs on the WhatsApp Cloud API
Easy to customize without programming
It provides instant, organized replies
It reduces the pressure on employees
It works automatically when it encounters the added keywords
It provides a professional experience for customers
3. Chatbot features
Powerful capabilities for managing conversations
- Responding to keywords
A smart system that captures specific words sent by the customer, such as the word price, location, or shipping, and replies to them instantly with the message assigned to them without waiting
- Interactive messages
Go beyond traditional text and use dropdown menus and quick-option buttons to ease the customer journey and make the conversation smoother and faster
- Sending media and files
The chatbot is able to send product images, explainer videos, PDF catalogs, and even the branch's geographic location automatically to enrich the customer experience
- Integration with the store
A technical integration that lets the bot fetch the order status or product details from your store on Salla or any store and sales platform and display them to the customer directly inside the conversation
- Transferring to an agent
A smart handover protocol that transfers the conversation from the bot to a human agent automatically when the customer requests it or when there is a complex inquiry
- Classifying customers with automatic tags (Auto-Tagging)
Tags help classify and filter customers through specific conditions that help you run advertising campaigns for the relevant segment and send messages based on the customers' status, classifying them with tags that call for sending follow-up messages and reminders suited to them
4. Use cases
How does the chatbot serve your business through the WhatsApp Business API?
Sending welcome messages
Automatic replies to frequently asked questions (shipping, returns, payment methods)
Checking the order status and tracking the shipment by order number
Showing ready-made options to the customer
Moving to different paths based on the customer's choice
Booking and confirming appointments automatically
Showing the list of services and prices
Ending the flow when the goal is reached
1. Practical applications for business systems and stores
Salla stores or other business systems:
- Connecting the Chatbot to the store system to answer customers' common questions automatically
- Recovering abandoned carts by activating automatic reminder messages for customers who did not complete their purchase
- Support and answering frequently asked questions (return policies, shipping duration)
- Distinguishing premium customers and offering suitable discount coupons based on the tags they received
- Booking and confirming appointments and sending reminders
- Ready-made scenarios in the automation system
- Recovering an abandoned cart
5. Why do you need it?
Always present: Do not lose any customer because working hours have ended; the bot works 24 hours
Instant response: Replying in less than a second raises customer satisfaction and significantly increases the likelihood of purchase compared to waiting
Cost savings: Reduce the pressure on the technical support team and delegate most of the frequently asked questions to the bot
Design your first chatbot for your store now
And invest in your customers' comfort and your team's efficiency