Faster service means more loyal customers
“A customer facing a problem does not want to wait or receive random replies. They need organized, fast technical support that reflects your company's professionalism from the very first message.”
The challenges of traditional support
Delayed responses due to the pressure of too many conversations.
Conversations getting lost or misplaced among staff.
The absence of a way for the support team to collaborate internally.
Widers… technical support with intelligence and organization
“With Widers, every conversation is managed from a unified interface: smart routing between staff, tags to organize conversations, and quick or automated replies to reduce the load on the team.”
What do you get for managing your technical support?
- Conversation tags: organize every conversation by its type (complaint, inquiry, follow-up…).
- Conversation routing: manual or automatic based on working hours and the staff member's specialty.
- Internal notes: comments between staff that the customer cannot see.
- Chatbots: automated replies to common questions to ease the load.
- Templates and quick messages: ready-made shortcuts to speed up replies.
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Time-based organization: distributing conversations according to staff working schedules.
Support that reflects on customer trust
“Instead of a random reply, the customer receives a clear and fast answer, and feels that your company cares about them even during peak times.”
Clear plans, an easy start
“Let your team deliver a complete technical support experience through Widers. Explore our plans and pricing, and start today.”